Your privacy is our responsibility

1. Introduction and Scope

uu9 is a trusted online gaming platform offering slots, live casino, and cricket betting services for players in Bangladesh. This privacy policy ("Policy") describes how uu9 collects, processes, stores, and uses the personal information of users of our platform.

This policy applies to uu9's website (https://uu9.cam), mobile platform, and all associated services. By creating an account on our platform, you are considered to have given your consent to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform.

uu9 treats user privacy as its highest priority. We believe you should have full control over your personal information, and we manage our data practices accordingly.

2. What Information We Collect

uu9 may collect the following types of personal information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and username
• National ID card or other government-issued identity document (for KYC verification)
• Address and country

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay mobile number
• Deposit and withdrawal history and amounts
• Transaction date, time, and reference number

2.3 Platform Usage Information

• Game play history and preferences
• Login and logout times
• Device information (model, operating system, browser)
• IP address and general geographic location

2.4 Communication Information

• Records of live chat conversations
• Complaints or requests submitted by email
• Support ticket details

3. Purpose and Use of Data Collection

uu9 uses the collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your uu9 account, as well as to process deposits and withdrawals. Verifying that you are at least 21 years of age and preventing unauthorized access to your account are legal obligations we are required to fulfill.

3.2 Fraud Prevention and Security

uu9 is committed to preventing financial fraud, money laundering, and any other illegal activity. To this end, we monitor transactions and carry out KYC verification when necessary.

3.3 Responsible Gaming Support

Information about your gaming habits may be used as part of our responsible gaming program. If our team observes concerning patterns in a player's gaming behavior, we may provide the necessary support.

3.4 Service Improvement

We analyze data to improve the user experience and the quality of our platform. We use the information we collect to understand which games are most popular, when the platform is used most, and where improvements are needed.

3.5 Communication and Support

We use your email address for necessary communications such as important account notifications, transaction confirmations, or security alerts.

4. Data Sharing and Third Parties

uu9 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is provided.
• Technology partners: We may work with trusted technology service providers to maintain the security and functionality of the platform, but they are bound by strict agreements regarding the use of data.
• Law enforcement agencies: uu9 may be required to provide information to relevant authorities in response to a court order or legal obligation.
• Fraud prevention: In cases of cybercrime or financial fraud, limited information may be shared with investigating agencies.

Before sharing information with third parties, where legally possible, we will make an effort to notify you.

5. Data Protection and Security Measures

uu9 has implemented advanced technical and organizational measures to protect your information. Our key security steps are:

• SSL encryption: SSL/TLS encryption technology is used across our entire platform, keeping all data transmitted between your browser and our servers secure.
• Data encryption: Stored sensitive information (such as passwords and financial details) is protected by industry-standard encryption algorithms.
• Access controls: Only authorized personnel can access your personal information, and only as required for their work.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities in our systems.
• Firewall and intrusion detection: Advanced firewall technology and intrusion detection systems remain active at all times.

Please note, however, that no technology can guarantee 100% security when transmitting data over the internet. We therefore ask you to keep your password safe and to avoid logging in over public Wi-Fi.

6. Cookies and Tracking Technologies

uu9 uses cookies and similar tracking technologies on our platform. These technologies help us:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, store security tokens, and retain your shopping cart or game progress. These cookies cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of the platform users visit most and where they encounter difficulties. This information is collected in aggregated and anonymous form.

6.3 Cookie Controls

You can control or delete cookies through your browser settings. However, this may limit some functionality on uu9.

7. Data Retention Period

uu9 retains your personal information only for as long as necessary or as required by law:

• Active accounts: All relevant information is retained for as long as your account is active.
• After account closure: Financial records and KYC-related information may be retained for a specified period in accordance with legal obligations.
• Transaction records: Records of financial transactions are kept for a specified period for anti-fraud and legal purposes.
• Marketing consent: If you opt out of promotional communications, we keep your information on a specific list to ensure that decision is respected.

8. Your Rights

uu9 respects and supports the exercise of the following rights you have regarding your personal information:

• Right of access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: If your information is incomplete or incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where a legal obligation exists.
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Data portability: In some cases you have the right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or write to us by email. We generally aim to respond within 30 business days.

9. Child Protection

uu9 strictly provides services only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

10. International Data Transfers

uu9 may use international servers and services, which means your information may be transferred to and stored outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Data protection standards are ensured through agreements with third parties.
• Industry-standard encryption technology is used for international transfers.

11. Changes to the Privacy Policy

uu9 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification may be sent to your registered email address.
• A notification about notable changes may be displayed when you log in to the platform.

Continuing to use the platform after any changes are made will be considered your consent to the updated policy. We therefore recommend you review this page regularly.

12. Complaints and Dispute Resolution

If you have any complaint about the handling of your personal information, please contact our privacy team first. We will consider your complaint seriously and do our best to resolve it as quickly as possible.

To submit a complaint, contact our 24/7 Bengali live chat support or send us the details by email. We have set a target of responding within business days.